Mobile / Casino
pj ok keeps this FAQ focused on what you actually ask — account setup, wallet payments through bKash, Nagad and Rocket, game access and what to do when something does not go as expected. Every answer here comes from us directly, so you know exactly where you stand.
This page organises the questions we hear most often into clear sections so you can find your answer without scrolling through content that does not apply to you. We have grouped topics around account registration, wallet connections — specifically bKash, Nagad and Rocket — game categories available in the lobby, and how to reach support when you need a person rather than a written answer.
The figures below reflect structural facts about how this FAQ and the platform are set up — not promises about speed or outcomes. They are here so you can quickly gauge what kind of help is available and through which routes before you start reading individual answers.
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Some questions need a live response rather than a written answer, especially anything involving your account balance, a payment that has not reflected or identity verification. Below are the contact routes we publish on the site. If your question is general — how a game category works, what wallet options are configured, how the lobby is organised — the FAQ sections on this page will get you there faster than waiting for a reply.
The chat icon sits in the bottom corner of every page once you are logged in. Use it for account-specific questions — a payment that is not showing, a game that will not load, or a verification step you are stuck on. It connects you to a real agent.
Email is the right route for questions that need a written record — disputes, document submissions or anything that requires us to look into your account history. Find the published address in the Contact section of your account settings page after login.
The Help Centre, linked from the footer, contains policy pages and process explanations for topics like account verification, wallet linking and game rules. It is public — no login needed — and covers the most common procedural questions in detail.
A FAQ page is only worth reading if the answers reflect how things actually work. We hold this one to a clear standard: every answer is written by the team that operates the platform, checked against the live account flow before publishing, and updated when a process changes. We do not pull answers from third-party review articles or generic casino copy.
Every answer on this page is written by the pj ok team, not sourced from external guides or auto-generated from generic templates. When a process changes — such as a new wallet step for bKash or a lobby update — the relevant answer is rewritten to match.
Answers that describe account steps are verified against the actual account interface before publishing. If the screen shows three fields, the answer says three fields — we do not describe a flow we have not walked through ourselves.
Wherever access depends on your location or local law, the answer says so plainly. We do not write around eligibility conditions. The registration page and its region check are the definitive source; the FAQ answer points you there.
This FAQ does not state processing times, withdrawal amounts or payout percentages unless those figures are verified and published in your account area. If a figure is missing from an answer, that means we do not have a verified number to give you — not that the answer is incomplete.
Knowing which route to take saves time. The FAQ handles questions with a single correct answer that applies to all accounts — how a game category works, what wallets are configured, what a lobby term means. Support handles anything account-specific, where the answer depends on your individual transaction history, document status or account tier. Use the table below as a quick decision guide before you open a chat or send an email.
FAQ — this is a standard process that applies to all accounts; the answer here walks through the steps shown at checkout.
Support — this is account-specific; the agent needs to check your transaction record and the payment gateway status on your side.
FAQ — game category mechanics are consistent across all accounts; the answer here explains the round structure without needing your login.
Support — account status and document review are handled by the team directly; no FAQ answer can resolve a live verification hold.
Before diving into specific FAQ answers, it helps to know what the lobby actually contains — because several common questions are really about understanding what a category does rather than a technical problem. The lobby is organised into four areas: slots, live casino tables, crash games and table games. Each area has its own filter and can be accessed from the main navigation bar.
Slot titles from Spadegaming, Joker, Pragmatic Play and Microgaming are grouped here. Each card shows the studio name and, where the provider exposes it, the RTP figure. Filter by studio or category using the row of tags above the grid.
Live dealer tables run in real time with camera feeds. Baccarat, roulette and live poker variants appear in this section. Availability depends on the studio's schedule; the lobby shows a live or closed indicator on each table card.
Crash games — including Crash Pulse — run on a multiplier that rises until the round ends. You set your exit point before the round closes. The mechanic is explained on the game's own info panel; open it before your first round.
Classic table formats — Roulette Royale, Live Poker Pro and similar titles — sit in this section. These are distinct from the live dealer room; they run on a fixed digital table rather than a camera feed. The lobby card labels the format clearly.
These are the questions we receive most often across account setup, wallet payments, game categories and eligibility. Each answer reflects how the platform works right now. If your question is not here, the support routes above are the next step.
After logging in, go to the Wallet section of your account and select bKash from the payment options. Enter the mobile number registered to your bKash account and follow the verification fields shown on screen. The steps displayed there are the current ones; do not rely on screenshots from third-party sites.
Nagad is configured as a two-way payment rail on pj ok. You can use it to add funds and to request a withdrawal to the same Nagad number. The minimum and maximum amounts for each direction are shown on the cashier screen when you select Nagad — check those figures at the time of your transaction.
First, confirm the transfer completed on the Rocket app side and note the transaction reference. Then open live chat with that reference number ready. The agent checks the payment gateway record against your account and resolves discrepancies directly. Do not submit a second transfer before the first is confirmed.
Access depends on your local law and the eligible regions shown during registration. The platform does not override local legal restrictions. If the registration page does not complete for your location, that reflects the eligibility check result — contact support if you believe there has been an error.
A slot spins reels on a fixed payline or cluster structure; the result is determined at spin. A crash game like Crash Pulse runs a rising multiplier in real time and you choose when to exit before the round ends. The two formats are in separate lobby sections and each has its own game-info panel explaining the round mechanics.
Each information displayed in your account area links to its own terms panel. Tap the information icon on the offer card to read the conditions — including any category or game restrictions. Published terms on the Terms page in the footer cover the general account rules that apply across all offers.
Identity verification is required before certain withdrawal thresholds and is managed through the Verification section of your account settings. The screen lists which documents are accepted and the current status of your submission. Verification protects your account and is a standard requirement across the platform — support can explain the status of a pending check if needed.