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These terms set out the rules that apply when you open and use a pj ok account, including how transactions through bKash, Nagad and Rocket are handled, what you can do in the lobby, and what we expect from you in return. Access to pj ok and use of its services depends on your local law and the eligible regions where this platform operates.
By registering and using pj ok, you confirm that you have read and accept these terms in full. They govern every part of your relationship with the platform — from browsing the lobby and placing activity to making deposits or withdrawals through bKash, Nagad, Rocket or Bank Transfer. We may update these terms from time to time; the current version is always the one published on this page. Continuing to use your account after an update means you accept the revised terms. If you do not agree with any change, you should stop using the account and contact support through the routes shown on the site. These terms do not override any applicable laws in Bangladesh or other eligible regions — where a local rule conflicts with our terms, the local rule applies. Certain features, transaction methods and lobby sections may not be available depending on your region; check the account area for the specific options shown for your location. We keep bKash, Nagad and Rocket listed as context within these terms because they are the payment rails configured for supported Bangladesh regions, but their availability is subject to your account status and local eligibility.
These terms define exactly where our policy applies and where it ends. Understanding the boundary between what pj ok controls and what falls to third parties helps you know who to contact when something needs resolving.
These terms apply fully to account creation, login, session activity and closure. Any action taken while you are signed in — browsing, wagering, managing your wallet — falls within this policy. Account eligibility depends on local law and the eligible regions where pj ok operates.
Deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer are covered by these terms on the pj ok side. The payment provider's own conditions also apply to that leg of the transaction; we are not party to disputes between you and your wallet provider.
All content published on pj ok — game lobbies, promotional notices, support pages and these terms themselves — falls within our policy. We are responsible for how that content is presented, updated and corrected. Errors should be reported through the support routes on this site.
Game content supplied by studios in our lobby operates under those studios' own terms alongside ours. External links, wallet apps and network providers are outside our policy scope. We do not control, and are not liable for, the practices of third-party services you reach from our platform.
These terms are not one-sided. You have practical choices available to you at any point in your use of pj ok. You can review your full transaction history — including bKash, Nagad and Rocket activity — directly in the account wallet section; the records are presented chronologically and include reference numbers for each completed action. If you believe any account detail is wrong, you can correct it through the profile settings shown in your signed-in area or by raising a request with our support team. Should you disagree with how a term has been applied to your account, you can raise a formal question in writing through the contact routes published on the site. We aim to respond through the same channel you used to reach us. You may also request a copy of the information we hold, or ask us to clarify how a specific term affects your situation — both are handled via the support routes listed in the section below.
Open the transaction history in your signed-in wallet area to see a full log of deposits, withdrawals and activity, including reference numbers for bKash, Nagad and Rocket transfers.
Account name, contact and wallet details can be updated in the profile settings section. Where a change requires verification, the instructions are shown at that step.
If a term is unclear or you think it has been applied incorrectly, submit your question in writing through the support routes on this site. State your account reference and the specific term you are querying.
For any issue that the account area cannot resolve — including wallet discrepancies or access problems — contact support via the routes published on this page. We handle each request based on the information you provide.
If you have a question about how these terms apply to your account, or you want to flag something you think is wrong, the contact routes below are the ones we monitor. Use the channel that suits how you prefer to communicate.
Start a conversation from the chat icon visible on pj ok when you are signed in. Describe the term or account situation you are asking about, and include your account reference so we can pull up the right record.
Send a written query to the support email address listed in the Help section of the site. Email suits detailed questions about specific clauses, account history or transaction records where you need a written trail.
The Help section on pj ok contains published answers to common terms questions covering account use, wallet transactions and eligibility. Check there first — if your question is not answered, use live chat or email to escalate.
We manage account data, session records and policy updates as part of running a platform built for Bangladesh. Here is what that looks like in practice across the areas that matter most to your account.
Information you provide — including wallet details for bKash, Nagad and Rocket — is stored and used only for the purposes described in these terms and our privacy policy. We do not share your personal account data with third parties outside of what is necessary to process your transactions.
We use session cookies to keep your account signed in and to remember your lobby preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the account area and lobby function on your device.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately through the routes on this page. We can suspend account activity while a review takes place — request this through live chat or email.
When we update these terms, the revised version replaces the previous one on this page. We retain account and transaction records for the period required under applicable rules. To ask about the data we hold or to request a correction, use the support email listed in the Help section.
These are the questions we hear most often about how our terms work. If your question is not here, the support routes in the section above are the right place to ask.
Yes — on the pj ok side, all wallet transactions including bKash, Nagad and Rocket are covered by these terms. Your wallet provider's own terms also apply to the transfer on their end. For any discrepancy between what your wallet shows and what your account shows, contact support with both reference numbers.
Access to pj ok depends on your local law and whether your region is listed as eligible. We do not make legal judgements on your behalf. Check the account registration page for the eligibility confirmation shown there, and if you are unsure, seek local legal advice before registering.
The updated terms take effect from the date they are published on this page. Continuing to use your account after that date means you accept the revised version. If you disagree with an update, stop using the account and contact support in writing before your next session to record your objection.
Your transaction history and profile data are visible in the signed-in account area. For a broader request about what we hold, send a written query to the support email in the Help section. Include your account reference and describe what you are looking for so we can respond accurately.
Raise it in writing through the live chat or support email routes listed on this site. State the specific term you are referring to, your account reference, and the action or decision you believe was wrong. We review each written query based on the details you provide.
Studios such as Spadegaming, Joker, Pragmatic Play and Microgaming supply game content to our lobby under separate arrangements. Their content is available within pj ok under our terms, but each studio also has its own terms for the game software itself. Our terms govern your account use; studio terms govern the game mechanics.