Mobile / Casino
pj ok operates under a defined set of terms that govern how your account, transactions, and content access work on this platform. Your access to our lobby and wallet services — including bKash, Nagad, and Rocket — depends on the terms set out here and on whether access is permitted under your local law and eligible region.
These terms apply when you open an account and interact with any part of the pj ok platform — the game lobby, wallet area, and support channels. Access is not uniform across all locations. Whether you can register and use account features depends on local law in your region and the eligibility criteria we publish on the account page. We do not make claims about legality in any specific jurisdiction; you are responsible for checking whether online gaming is permitted where you are located. Transactions processed through bKash, Nagad, or Rocket are subject to the payment conditions each wallet provider applies in Bangladesh, alongside our own deposit and withdrawal terms visible in the signed-in wallet section. Content available in the lobby — including titles from Spadegaming, Joker, Pragmatic Play, and Microgaming — may vary by region based on provider licensing and local restrictions we are required to observe. If a feature or game category is unavailable in your account view, that reflects a region-level restriction rather than a platform error. Read the full terms published in the account area before depositing. Reach our support team through the contact routes listed on this page if anything in the terms is unclear.
Not every part of your experience falls under the same policy. Here is how coverage breaks down across the four areas that affect you most directly.
Registration, login, identity verification, and account suspension fall inside this policy. Access depends on regional eligibility. Where local law restricts online gaming, account creation may be declined at the point of verification without further appeal through this channel.
Deposits and withdrawals made through bKash, Nagad, Rocket, or Bank Transfer are governed jointly by our wallet terms and each payment provider's own service conditions. Transaction records appear in your signed-in wallet history; disputes follow the process described in our support section.
Game content in the lobby — slots, live tables, and crash titles supplied by our studio partners — is covered by our content terms. RTP figures and game rules are shown only where the provider exposes them inside the game itself. We do not publish figures we cannot verify.
External links, payment gateways, and provider platforms operate under their own terms. Once you leave our domain or interact directly with a wallet app like bKash or Nagad, those providers' policies apply. We are not liable for third-party service interruptions or policy changes.
You have several practical choices available to you when it comes to your account data and how we handle it. These are not just policy statements — each one maps to a real step inside your account or a direct support route. Open the account settings area to review the personal details we hold, including your registered contact information and wallet linkage. If anything is incorrect, use the edit fields shown there to submit a correction; changes go through a short verification step before they are applied. For questions about how your data is stored or used, send a written request through our support contact form. We will confirm receipt and respond through the same channel. If you want to raise a formal concern about how this policy was applied to your account — a declined transaction, a content restriction, or an access issue — that process also starts through the published support route, not through a general chat query. Keep a record of your request reference number for follow-up.
Your transaction history, registered details, and wallet linkage are visible in the signed-in account area. Check the activity log there first before raising a support query — most record questions can be answered directly from that screen.
Name, contact number, and linked wallet details can be updated through the account settings page. Some changes require identity re-verification. Follow the on-screen prompts and submit only documents that match your current registered name.
Use the support contact form for any question about how a specific policy clause applies to your account. Include your account ID and the specific section you are asking about so we can route your query to the right team quickly.
For access issues, payment disputes, or content restrictions, contact us through the routes listed in the Support section below. A reference number is issued at submission; keep it for any follow-up correspondence.
If you have a question about this policy or need to take action under it, use one of the contact routes below. These are the channels published on our platform — we do not list channels we cannot verify are active.
Submit a written query through the contact form in the Help section of your account. Include your account ID and a clear description of the policy issue. This is the primary route for formal policy questions and data requests.
Live chat is available through the support icon in the bottom corner of the signed-in lobby. Use this for account access issues and transaction queries that need a quicker response. Have your wallet reference ready when you start the chat.
Email us at the address listed in the Help section for formal correspondence, including policy change requests and account data queries. Reference your account ID in the subject line so your message reaches the right team.
The following four areas cover how we manage your account data and what you can do when something needs to change.
Account data — registration details, wallet linkages, and transaction records — is stored on secured servers. We do not share your personal details with third parties outside the payment processing and identity verification steps your account requires. Your bKash and Nagad wallet references are held in encrypted form.
We use session cookies to keep your lobby state intact across pages and analytics cookies to understand how the site is used. You can manage cookie preferences through the banner shown on first visit or through your browser settings. Disabling analytics cookies does not affect your ability to play.
Your account is protected by the login credentials you set at registration. We recommend using a unique password not shared with your bKash or Nagad app. If you suspect unauthorised access, change your password immediately and contact us through the support form to flag the account for review.
We retain account records for the period required by applicable regulations. If you want to close your account and request data deletion, submit that request through the support contact form with your account ID. Retention obligations may mean some records are kept for a defined period after closure.
These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.
Access to pj ok and these terms depends on whether online gaming is permitted under your local law and whether your region is listed as eligible. Bangladesh residents should confirm their legal position before registering. We publish eligibility conditions on the account sign-up page for you to review before proceeding.
Open the account settings page after signing in. Your registered contact details, wallet linkages, and transaction history are shown there. For a full data summary beyond what is visible in settings, submit a written request through the support contact form and include your account ID in the message.
Yes. Account settings include edit fields for contact information and wallet linkages. Some changes — particularly wallet number updates — require a short identity re-verification step. Follow the on-screen instructions and submit current documentation. Changes are applied once verification is confirmed.
Submitting a closure and deletion request through the support form starts the process. We will confirm receipt and outline which records are deleted immediately and which are retained for the period required under applicable regulations. You will receive confirmation once the deletion steps are complete.
Content restrictions reflect regional licensing conditions that apply to titles from our studio partners, or eligibility rules tied to your account region. This is not a technical error. If you believe a restriction has been applied incorrectly, raise the issue through the support contact form with your account ID and the name of the affected title.
Start with the transaction record in your signed-in wallet history to confirm the reference number. Then submit a query through the support contact form, including the transaction reference, the wallet type used, and the amount. Keep the reference number issued at submission for any follow-up.