Mobile / Casino
pj ok is clear about what account data we hold, how we use it, and what you can do about it. This policy covers every interaction you have with our platform — from account registration to wallet activity through bKash, Nagad, or Rocket — and applies wherever access is permitted under local law and eligible regions.
When you open an account with pj ok, we collect information you provide directly — your name, contact details, and the payment method you choose to use, whether that is bKash, Nagad, Rocket, or Bank Transfer. We also collect session data automatically: device type, browser, and the pages you navigate within our platform. This data is used to operate your account, process wallet transactions, and respond to support requests you raise with us. We do not sell your personal information to third parties. We share data only where it is necessary to complete a transaction you have initiated, to meet a legal obligation applicable in your eligible region, or to protect account security. Retention periods follow the requirements of the jurisdiction in which you access our services — availability and applicable rules depend on your local law and eligible region. You can contact our support team at any time to ask what data we hold on your account. The full scope of our data practices is set out across the sections below, so read through each one before drawing conclusions about what applies to your situation.
When you use bKash to fund or withdraw from your account, we record the transaction reference and amount. This record stays tied to your account wallet history and is accessible from your signed-in account area.
Nagad deposits and withdrawals generate a transaction log on our side. We hold this as part of your account record for the retention period required in your eligible region, not longer.
Rocket and Bank Transfer activity is logged with the same standard as other payment methods. Transaction references and amounts appear in your account history once the transfer is confirmed on our end.
Any message you send through our support channel is stored as part of your account interaction record. We use it to resolve your query and to improve the accuracy of our responses over time.
Not every interaction you have online falls under this policy. We want to be direct about where our responsibility begins and ends. This policy covers data we collect through pj ok directly — your account, your wallet records, and your support interactions. It does not extend to third-party services you reach through links on our platform, or to payment processors who operate under their own published terms. Where a rule or right depends on your local law and eligible region, we say so clearly rather than making a blanket claim that may not apply to your situation.
Data collected during account registration, login and session activity falls under this policy. This includes device identifiers, login timestamps and any account-level preferences you set.
Deposits and withdrawals processed through bKash, Nagad, Rocket or Bank Transfer generate records we hold. The payment processor's own privacy terms also apply to the portion of the transaction they handle.
How you browse the lobby, which game categories you open, and session duration are logged as usage data. This helps us maintain platform performance and is not shared for advertising purposes.
Links or integrations that take you outside pj ok are not covered here. Those services operate under their own privacy terms, and we do not control what data they collect once you leave our platform.
You have concrete options when it comes to the data we hold. First, you can request a summary of what personal information is attached to your account — send that request through our support channel and we will respond with what we hold. Second, if any detail on your account is incorrect — a name, a contact number, a linked payment method — you can correct it directly from your account settings page, or ask support to update it on your behalf if the field is not editable from your end. Third, you can raise a question about how a specific piece of your data is being used; we will explain the basis and the retention period that applies in your eligible region. Fourth, if you want to close your account and have your data removed, contact support with that request. Removal is subject to any legal retention obligations that apply under your local law — we will tell you what those are before acting. All of these steps go through the same support route published on our site, so you do not need a separate process for each one.
Request a data summary through our support channel. We will confirm what personal and transactional data is tied to your account, including wallet records from bKash, Nagad or Rocket activity.
Update editable fields directly in your account settings. For fields you cannot change yourself, raise a correction request with support and we will handle the update on our end.
If you want to know why a specific piece of information is held or how long we keep it, contact support and reference the data type. We will explain the basis and retention period that applies in your region.
Send a closure and removal request through our support channel. We will confirm what data must be retained for legal reasons and what can be deleted, then process accordingly.
If anything in this policy raises a question you cannot resolve by reading through these sections, our support team is the right place to start. We keep one direct contact path rather than multiple channels — this means your query reaches the right person without being passed around. Reference your account details and the specific section of this policy you are asking about so we can give you a focused answer.
Use the contact form or live chat route published on our site to raise any privacy-related question. Include your registered account details so we can locate your record quickly.
For data review, correction or removal requests, always send from the contact method associated with your registered account. This lets us verify your identity before acting on the request.
If a section of this policy is unclear or you want clarification on how a rule applies in your eligible region under local law, state that clearly in your message and we will respond with the relevant detail.
Data security and clear retention rules are two different things, and we try to be concrete about both. Your account data is held on systems with access controls — only the team roles that need it to operate the platform or respond to your support requests can reach it. Cookies are used to maintain your session and remember preferences you have set; you can manage cookie behaviour through your browser settings at any time without needing to contact us. We do not use cookies to build advertising profiles. Retention follows the obligations that apply in your eligible region: transaction records may need to be held for a period set by local regulatory requirements, while session and browsing data is cleared on a shorter cycle. When you request data removal, we tell you exactly what falls under mandatory retention before deleting the rest. Changes to this policy are published on this page; continuing to use your account after a change is posted means you have seen the updated terms. If a change materially affects your rights, we will flag it clearly rather than burying it in a revision history.
Your account data is only accessible to team roles that require it to operate the platform or resolve a support request. No broad internal access and no sale of your data to outside parties.
Cookies keep your session active and hold preferences you set. Manage them from your browser settings. We do not use cookies to serve external advertising or to track you outside pj ok.
Transaction records from bKash, Nagad, Rocket and Bank Transfer are kept for the period required under applicable local law in your eligible region. Shorter-cycle session data is cleared earlier.
Any revision to this policy appears on this page with a clear note on what changed. Material changes that affect your rights are flagged prominently so you can review them before your next session.
These are the questions most often raised about this policy. If yours is not here, contact our support team directly with your account details and the specific topic you need answered.
We collect the details you enter during registration — name, contact information and chosen payment method. Once active, we also log session data such as device type, browser and navigation activity within the platform. We do not collect data beyond what is needed to run your account.
We share data only where necessary: to complete a transaction you initiated through bKash, Nagad, Rocket or Bank Transfer, to meet a legal obligation in your eligible region, or to protect account security. We do not sell your personal information to any outside party.
Retention periods depend on the legal requirements that apply in your eligible region under local law. Transaction records are typically held for the period those rules specify. Session and usage data is cleared on a shorter cycle. Contact support to ask about the specific period that applies to your account.
Yes. Send a data review request through our published support channel, referencing your account details and stating that you want a summary of what we hold. We will respond with the relevant record covering personal details, wallet history and any support interactions on file.
Editable fields can be updated directly from your account settings page once you are signed in. For fields you cannot change yourself, raise a correction request with support — include the field name and the correct value — and we will update it on our end after verifying your identity.
The records we generate on our side — transaction reference, amount, timestamp — fall under this policy. The portion of the transaction handled by bKash, Nagad or any other payment processor is governed by that processor's own published privacy terms, which are separate from ours.
Contact support with a closure and removal request. We will confirm which records must be kept under local law and eligible region requirements before deleting the rest. We do not retain data beyond what legal obligations require once your account is closed.